Shipping Policy

At Inkozone, we strive to provide reliable and efficient shipping services to ensure your orders arrive on time and in excellent condition. Please review our shipping policy for details about shipping options, costs, and timelines.

1. Order Processing

• Processing Time: Orders are typically processed within 2-3 business days after payment confirmation.
• Custom Orders: Customized products may require an additional 3-5 business days for processing.
• Holidays & Delays: Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options and Costs

We offer multiple shipping options to suit your needs. Shipping costs are calculated based on the delivery address, product weight, and chosen shipping method.

• Standard Shipping: Estimated delivery within 14-20 business days.
• International Shipping: Delivery times and costs vary depending on the destination. Additional customs duties may apply.

3. Delivery Timeframes

Estimated delivery times are provided at checkout. However, actual delivery times may vary due to:

• Carrier delays.
• Customs clearance for international orders.
• Unforeseen circumstances such as weather conditions.

4. Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.

5. Shipping Restrictions

• Certain regions may have limited shipping services due to carrier restrictions.

6. Lost or Delayed Shipments

• If your package is lost or delayed beyond the estimated delivery date, please contact us at support@inkozone.com or call +44 7737 219542 for assistance.
• We will work with the shipping carrier to resolve the issue promptly.

7. Damaged Packages

If your package arrives damaged:

1. Take clear photos of the packaging and damaged item(s).
2. Contact our support team within 48 hours of delivery.
3. We will arrange for a replacement or refund based on the situation.

8. International Shipping and Customs

• International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the product or shipping costs.
• Delays due to customs clearance are beyond our control.

9. Changes to Your Shipping Address

• You may update your shipping address before the order is processed.
• Once shipped, address changes cannot be accommodated.

10. Contact Us

For any questions or concerns about shipping, reach out to us:

• Email: support@inkozone.com
• Phone: +44 7737 219542

Thank you for choosing Inkozone! We look forward to delivering your favorite products to your doorstep.